What we keep about you, and why.

Who we are

Total Care Thailand

Total Care Thailand is a Hua Hin based team that looks after expats and the families who worry about them. We are the data controller for everything on this page. Company registration details will be shown in the footer once issued. You can reach us through any of the ways at the foot of this page, or by replying to any email we send you.

What we keep

Only what you give us.

• Your details: name, email address, phone number, WhatsApp number or LINE id, when you give them to us on a form, in a message or in person.
• What you asked for: enquiries, the homes you shortlist and what you tell us about them, membership choices, and the handbook or newsletter you requested.
• Messages: what you send us on WhatsApp, LINE, email or the website chat, and what we reply.
• How the website is used: which pages are visited and which buttons are pressed, counted on our own server. No advertising trackers, no Google Analytics, no third-party cookies. One cookie keeps you signed in.

Why

To do what you asked, and nothing else.

• To answer your enquiry, find and check homes for you, and run your membership.
• To send you what you ticked: the newsletter, updates on WhatsApp, reminders about appointments and renewals. Each method is a separate yes, and you can take any of them back at any time.
• To keep the site working and improve it from how it is used.

We do not sell your details and we do not pass them to anyone to market to you.

Your choices

Each way of contacting you is your choice.

When you register you tick how we may contact you. We record the words you agreed to and the time. To change or withdraw:

• Email: every email has an unsubscribe link, or reply and say so.
• WhatsApp: reply STOP to any message and we stop at once.
• Anything else: tell your steward, or message us from the foot of this page.

Computers that help us

Where software reads your message.

Two things on this site use an AI model. The Ask a question box on the website answers from our published services, prices and memberships only. When you message us on WhatsApp, a model drafts a reply for our team; a person reads it before it is sent, unless it is a simple reply with nothing about money, health, visas or a complaint in it, in which case it may be sent automatically. In both cases the text of the conversation goes to the model provider with phone numbers and email addresses masked out, and we keep a record of every draft, who approved it and what was sent. The model never decides anything about your membership, your money or your care.

Who else sees it

The companies that carry the message.

• Meta (WhatsApp) delivers WhatsApp messages and sees the numbers and message text, under its own terms.
• LINE delivers LINE messages in the same way.
• Our email provider sends the emails we write to you.
• The AI model provider (OpenRouter and the model behind it) receives the masked conversation text described above and nothing else about you.
• Hospitals, immigration, agents, owners and other third parties only when you ask us to deal with them for you, and only what that job needs.

Our servers are in Europe. Your details may therefore be handled outside Thailand and outside the UK; we only use providers that commit to protecting them.

How long

While you want us, then gone.

• Your contact record and messages: for as long as you are a member or an enquirer, and up to two years after our last contact, so we can pick up where we left off. Ask, and we delete it sooner.
• Consent records (what you agreed to and when): kept for as long as we might need to show we had your permission.
• Passport and travel details given to us for a Thai arrival card or a visa: deleted within seven days of the job being done.
• Website usage counts: anonymous after 12 months.

Your rights

Ask, and we will.

You can ask for a copy of what we hold, have it corrected, have it deleted, or withdraw any consent, at any time and free of charge. Message us from the foot of this page or reply to any email from us. We answer within 30 days. This applies under Thailand’s Personal Data Protection Act and, for people in the UK or Europe, under UK and EU GDPR. If you are not happy with how we handle it you can complain to the Thai Personal Data Protection Committee or, in the UK, the Information Commissioner’s Office.

Children

Family memberships.

A family membership may include children. We keep only what the member gives us about them for the services asked for, and only the member deals with us about it.

Changes

If this page changes.

We will update the date at the top. If a change affects how we use what you have already given us, we will tell you on the method you chose before it takes effect.